And when we arrive for a normal working day and the first sentence we hear (even before Good Morning!!!) is the System is out!!! I'm not able to acces
Throughout my experience, I have already faced moments of chaos, where often there is no planning to re-establish a process and widespread despair sets in. After the reestablishment, it is also necessary to think about the processes that were interrupted, where the abrupt return can generate technical or systemic bottlenecks, or the alternative routes that were created, leaving some actions to be performed and controlled to stabilize the process.
When the organization gets into a chaotic process, full dedication is necessary so that the disruption process is as small as possible, "here we go into the night!!!!"
The only certain we have is that these scenarios should be avoided as much as possible, as the financial and personal impacts are numerous and we are often unable to estimate this impact. So, it is extremely important that we dedicate our time to actions that reduce the risk of occurrences and plan steps so that if they do occur, we are not flooded with ineffective actions, how can we avoid chaos?
Constant systemic updating, it is of great importance to ensure that the flaws that have already been identified and treated do not cause problems in your daily life.
Resource Limitation by users, it is essential that the environment is configured to prevent a specific user from impacting the use of the entire system, being necessary to limit the processing of resources to a single request (report, online execution, etc...).
Definition of operational Windows, instruct users to run heavy processes, outside business hours and preferably through non-online execution (JOB), avoiding competition with day-to-day processes and problems such as lost connection. At this point, it is important to emphasize that there are tools to support and generate alerts when procedures are not in accordance with established policies.
Error tracking, checking systemic errors is very important to ensure the best use of the system. The correct execution of the process guarantees the correct use of resources and the absence of rework. Operational guidance to the user and development of error constraints is often required.
Access control policy, restricting access only to functionalities relevant to each user's role and work routine.
Check logs and correct identified problems, seeking to mitigate those causing performance problems or overload in the Production environment
Managing transport to the productive environment, it is essential to ensure the integrity of the environments and their equalization. The existence of an operational governance for these updates and the involvement of users in the tool's evolutionary processes is necessary
Equalized test base, always as close as possible to the Production environment, this ensures that the tests performed have good quality, and all possible impacts are addressed before transporting a solution to Production.
Project Methodology, ensure that improvements and projects have approval routines for complete process cycles, seeking to minimize impacts and possibilities of failures when entering Production.
Cleaning routine (Housekeeping), ensure the correct execution of the cleaning JOB's (Housekeeping), in this way we avoid errors in the environment by consulting tables where the data volume ends up getting too high.
Backup Strategy, ensure the correct execution of Backups and their final destination, this item is extremely important, the ideal is never to use a Backup, but when necessary, it is essential that it be complete and enable its use.
Stable infrastructure, maintain a reliable and stable infrastructure (network and servers) to support application usage and maximum availability. Constant monitoring, it is necessary that the environment be under to constant monitoring, identifying variations and allowing proactive actions. It is necessary to create indicators to quantify processes and follow-up, generating alerts for specific teams and groups.
Security breaches, mitigate security breach points that can lead to hacking and Hacker attacks.
It is possible to highlight that the best way is to follow the best practices made available by the application providers, as well as having a solution that supports your current need and allows the growth of your operation and the company. One of the solutions that has a maturity of Governance and Systemic is SAP, serving companies with variable sizes and businesses, it has an operational control process that is already stabilized and capable of not only maintaining the organization, but also proposing a scenario of stability and operational gain.
When the organization joins the SAP ecosystem, it also needs a functional evolution for its business, allowing the best global/local solutions to be applied in its new environment, and at this moment it will need a partner like Qintess that has a range of options and solutions that guarantee the agility of implementation and support services
Another very important decision is the internalization of the monitoring process or the establishment of a partnership for the AMS (Application Management Service), always guaranteeing the execution and use of the best practices. Through these monitoring items, the risk of interruption is much lower, and your company does not run the risk of going through the chaos of “THE SYSTEM IS OUT! ”
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